The payment terms for connected channels are not managed through our booking system. Each channel has its own settings for this. Want to adjust the payment terms? You can do this directly through the relevant channel.
Change the payment terms on the channel
To do so, go to the management dashboard of the relevant channel and adjust the payment terms or payment policy as desired. Having trouble finding the right setting? Check the channel’s knowledge base for up-to-date instructions.
In many cases, it’s faster to contact the support department of the relevant channel. They can help you adjust the payment terms or implement the changes for you if necessary.
Configure payment terms for reservations
In addition to the payment settings on the booking channel itself, you can configure which payment terms are automatically assigned to reservations imported from each connected channel in our booking system.
By default, the payment term Pay the full amount on the arrival date is used.
You can change this default for each connected channel by selecting any other payment term available in our booking system.
Navigate to Setteings > Channels > Channelmanager.
Under Channel payment terms, click Add next to the desired channel.
Enter the payment terms as required.
Click Save changes to apply the new payment terms to all new reservations imported from that channel.
Important: The configured payment terms are only applied when a reservation is imported from the booking channel into our booking system. They do not change the payment terms that the guest accepted when making the reservation through the booking channel.
Our booking system does not take expired payment deadlines into account. As a result, a payment term may still be assigned even if one or more payment due dates have already passed. This can occur, for example, with last-minute reservations.