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Set up vouchers in your booking system

Set up vouchers in our booking system by creating a voucher surcharge and payment method. Ensure vouchers are processed correctly in your bookings and accounting.

Before you can issue and redeem vouchers, you need to create a voucher surcharge and activate a voucher payment method. This ensures vouchers are processed correctly in both your bookings and your accounting.

Create a voucher surcharge

  1. Go to Settings > Surcharges > Options and surcharges.

  2. Click New option/surcharge.

  3. Set the Type to Voucher.

  4. Enter a description, for example Voucher.

  5. Leave the price field empty.

  6. Make the surcharge available for all required booking types.

  7. Open the Administrative tab and select the desired general ledger account.

  8. Open the Others tab and enable 'Keep this fee enabled when cancelling a booking'.

  9. Click Save changes.

Activate the voucher payment method

  1. Go to Settings > Administrative > Payments.

  2. Activate the linked payment method Voucher.

  3. Click Payment methods next to the voucher, then click Add.

  4. Select the desired general ledger account (default: 2510 – Received vouchers) and optionally enter a description.

  5. Click Save changes.

  6. Enable the payment method for:

    • Available online

    • Available in dashboard

Configure voucher emails

Update your voucher email template so guests receive the correct information when a voucher is issued.

For more information, see our article Voucher email messages.

Once the voucher functionality has been configured, you can start issuing and redeeming vouchers.

For detailed instructions, see the following articles:

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