Reservation overview

Within our booking system, you can easily modify existing reservations. For example, you can change the stay period, party composition, options, surcharges, and discounts. Any outstanding balance is automatically updated. Outstanding amounts can be paid directly through a payment request or processed as a cash or card payment.

Within a reservation, you will find several tabs. Below, you can read what can be managed within each tab.

The General tab contains all key reservation details. Using the calendar icon next to the location, you can open the reservation directly in the planning board.

Here you can view the accommodation rate for the reservation. This is the amount charged for the booked accommodation.

This section displays all booked or mandatory options and surcharges that are charged per night.

This section displays all options and surcharges that are charged once for the entire stay.

Here you can manually add discount rules that only apply to this reservation. This is useful when a special discount has been agreed upon with the guest or when multiple discounts need to be combined.

A discount rule consists of:

You can also link an active discount code to the reservation through the Discount Codes tab.

A one-time pricing agreement allows you to set a custom accommodation rate for a specific reservation.

More information about correctly creating a one-time pricing agreement can be found in our article One-time pricing agreement.

The Guest Details tab allows you to manage information for the main guest, additional guests, and visitors. At the bottom of the page, you may also see other reservations linked to the same main guest.

Here you can see the details of the main guest.

You can:

Here you can view all added fellow guests. Just like with the main guest, you can edit details, link existing guests, or create new guests.

This section provides an overview of all overnight guests linked to the reservation. A visitor only has a name, age group, and stay period.

You can also add or remove overnight guest here. For more information, see our article Adding Visitors.

Within the Notes tab, you can add two types of notes:

Within the Terms of payment tab, you will find two sections.

This section displays the payment terms currently applied to the reservation. By default, the configured payment terms are used.

If you want to use different payment terms for this reservation, enable the option 'This reservation has adjusted payment terms'.

Once enabled, you can adjust the payment terms specifically for this reservation.

Here you can see which payment moments and amounts have been configured for the reservation.

When custom payment terms are used, the corresponding payment schedule is automatically updated. After making changes, always verify that the payment schedule matches the agreements made with the guest.

Within the Attachments tab, you can link documents and files to a reservation. Examples include signed forms, identification documents, or other relevant files.

Depending on your account settings, additional tabs may be available.

Within the Meter Readings tab, you can register meter readings linked to the reservation. This is commonly used to calculate consumption costs such as electricity, gas, or water usage.

Within the Contracts tab, you can find contracts linked to the reservation. Depending on your system configuration, contracts can be created, viewed, or managed here.

If you use an integration with an external provider, such as EasySecure, CAT Control Systems, or KC Smart Home, an additional tab will appear within the reservation.

Through this tab, you can manage information linked specifically to that integration for the reservation, such as license plates, access codes, cards, keys, or other connected facilities.