For every reservation, you can manually send emails and review previously sent messages. This helps you keep track of communication with the guest and verify whether emails have been delivered successfully.
Manually sending emails from a reservation
Would you like to send an email manually to a guest? You can do this directly from the reservation.
Open the desired reservation.
Click the Email button.
Select the desired email message under 'Subject'. By default, this is set to the reservation confirmation. Custom email templates will also appear in this dropdown menu.
Review the content of the message.
Choose which additional information you want to include with the email. Read more about these options below.
Send the email.
Would you like to send a one-time message for a specific situation? You can edit the email content before sending it. These changes only apply to that particular email and will not affect the original template.
What can you include with an email?
Before sending the email, you can choose which additional information you want to include:
Send reservation confirmation: includes the reservation confirmation with the email.
Send set attachments: includes the attachments that have been set for the reservation.
Include a link to the guest environment: adds a link that allows the guest to access the guest environment directly.
Viewing the email history
In the email history for a reservation, you'll find a list of all emails sent for that reservation.
Here, you can see which emails were sent, when they were sent, the content of previously sent messages, and the delivery status of an email.
Possible delivery statuses
Sent: the email has been successfully sent.
Delivered: the email has been successfully received by the recipient's mail server.
Undelivered: the email could not be delivered.
In many cases, this is caused by an incorrect email address. This is especially common for reservations that have been entered manually. Always verify that the email address is correct before investigating further.
If the email address appears to be correct and the email is still not delivered, please contact [email protected]. Our support team can help determine why the delivery failed.