Recranet

Everything you need to know about creating and managing reservations.

Reservations

Learn how to create a new reservation through the reservations dashboard in our booking system.

Create a reservation via the dashboard

Learn how to use the reservations overview and how to search, filter, and export reservations.

Reservations overview

Learn how to open the reservation confirmation directly from a reservation and why it can be useful to compare it with previously sent confirmations.

Open a reservation confirmation

Learn how to check reservations in and out through the reservation card and planning board, and discover how to support multiple stays per guest.

Check reservations in and out

Learn how to automatically check reservations in and out in our booking system and discover the available automatic check-in and check-out options.

Automatically check in and check out reservations

Learn how to print a VAT specification for a reservation and when a business guest automatically receives one.

VAT specification

Learn how to easily add an annual or seasonal pitch through the Reservations section in our booking system.

Adding an annual or seasonal pitch through reservations

Easily view the edit history of a booking to see when it was created or edited and which user made the changes.

View the edit history of a booking

Learn how to create, view, check in, check out and manage reservations in our booking system.

Reservations in general

View and manage all reservation details in our booking system. Learn more about reservation information, rates, guest details, notes and pricing agreements.

Reservation card overview

Learn how to edit a reservation in our booking system. Easily adjust the reservation period, party, options and surcharges, payments, tasks, and more.

Actions in the reservation card

Learn how to manage guest details within a reservation. View, edit, or unlink the main guest, add fellow guests or overnight guests, and open previous reservations made by the same…

Managing guest information within a reservation

Learn how to easily change the accommodation or location of an existing reservation in our booking system.

Change the accommodation or location of a reservation

Learn how to manually send emails from a reservation and how to use the email history to review sent messages and delivery statuses.

Managing emails in a reservation

Learn how to add notes to a reservation and highlight important notes in the cockpit.

Add notes to a reservation

Learn which types of comments are available within a reservation, where to find them, and how to use them for internal communication and operational processes.

Reservation comments

Learn how to add overnight guests to a reservation and how options and surcharges for overnight guests are applied.

Add overnight guests to a reservation

View and manage meter readings within a reservation. Learn how to enter meter readings, calculate consumption, and transfer consumption to a surcharge.

Enter meter readings on a reservation

View and manage EasySecure users within a reservation. Learn which information is available, how synchronization works, and how to lock or remove users.

Managing EasySecure users on a reservation

View and manage acces cards within a reservation. Learn how to manage cards, review transactions, and monitor added credits through the CAT tab.

Manage CAT cards within a reservation

Learn how to open a guest's portal as an organization and how guests can access their personal guest dashboard.

Access the guest dashboard

Learn how to manage reservation details, guest information, notes, accommodations and other settings from the reservation card.

Reservation card

Learn how to update or recalculate a reservation using a new reference date to ensure the correct rates and conditions are applied.

Update or recalculate a reservation

Learn how to easily change or assign a rate group to a reservation in our booking system.

Change the rate group for a reservation

Learn how to manually add a discount to a reservation or apply an existing discount code within our booking system.

Adding discounts to a reservation

Learn how to add a one-time pricing agreement to a reservation and discover how to configure custom rates, packages, VAT rates, and ledger accounts.

One-time pricing agreement

Learn how to adjust, disable, or manually add options and surcharges within a reservation.

Adjusting options and surcharges within a reservation

Learn how to manually add an option or surcharge to a reservation and discover how to adjust VAT rates and ledger accounts.

Add a manual option or surcharge to a reservation

Learn how to manage, refund, recalculate, or disable a deposit within a reservation.

Managing deposits within a reservation

Learn how to manage reservation pricing, discounts, rate groups, surcharges, deposits and price adjustments.

Reservation pricing

Learn how to adjust terms of payment and payment installments for a specific reservation when you want to deviate from the standard terms.

Terms of payment within a reservation

Learn how to manage payments, refunds, chargebacks, and payment requests within a reservation's transactions.

Managing transactions within a reservation

Learn how to process manual and automatic refunds within our booking system and which important considerations to keep in mind.

Processing refunds

Learn how to process a payment directly from a reservation using a connected payment terminal.

Processing a payment from a reservation

Learn what a chargeback is, which payment methods support chargebacks, and how to dispute a chargeback.

Handling chargebacks

Learn what the open status means for SEPA transfers via Mollie and what to do if a payment expires.

Online payment statuses

Learn how to manage payments, payment terms, transactions, refunds and outstanding balances within a reservation.

Reservation payments

Learn how to cancel a reservation, apply cancellation fees, and retain surcharges when a reservation is cancelled.

Cancel a reservation

Learn how to partially cancel a reservation when guests leave earlier than planned, so the remaining nights become available for new bookings.

Partially cancel a reservation due to early departure

Learn how to add cancellation insurance to a new or existing reservation and how to manually recalculate the premium after changes have been made.

Adding and managing cancellation insurance on a reservation

Learn why reservations cannot be deleted from our booking system and discover the recommended approach for reservations that are no longer relevant.

Delete a reservation

Learn how to cancel or delete reservations, process partial cancellations and manage cancellation insurance.

Cancellations

Learn how to create an optional reservation in our booking system.

Creating an optional reservation

Learn how to manage optional reservations in our booking system. Discover how to convert a reservation into an option, adjust the expiration date, or later confirm the option as a…

Managing optional reservations

Learn how to convert a reservation into an option or block and when it is useful to use these statuses.

Convert a reservation to an option or block

Learn how to create and manage optional reservations, including converting reservations to options or blocks.

Creating and managing optional reservations

Learn how to convert reservations into a group reservation, merge reservations, move, split, or cancel units within a group reservation.

Managing group reservations

Learn how group reservations are structured and at which level you can view and manage information: the group reservation or a sub-reservation.

Working with group reservations

Learn how to create and manage group reservations in our booking system.

Group reservations

Updates

Coming soon

Overstappen

Partners

API documentatie

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Collections