Recranet

Everything you need to know about creating and managing reservations.

Reservations

Learn how to create a new reservation through the reservations dashboard in our booking system.

Create a reservation via the dashboard

Learn how to open the reservation confirmation directly from a reservation and why it can be useful to compare it with previously sent confirmations.

Open a reservation conformation

Learn how to check reservations in and out through the reservation card and planning board, and discover how to support multiple stays per guest.

Check reservations in and out

Learn how to automatically check reservations in and out in our booking system and discover the available automatic check-in and check-out options.

Automatically check in and check out reservations

Learn how to print a VAT specification for a reservation and when a business guest automatically receives one.

VAT Specification

Learn how to add attachments to reservation confirmations and how to configure them for general reservations, accommodations, annual pitches, seasonal pitches, and packages.

Attachments

Learn how to easily add an annual or seasonal pitch through the Reservations section in our booking system.

Adding an annual or seasonal pitch trough reservations

Learn how to use the reservations overview and how to search, filter, and export reservations.

Reservations overview

Reservations in general

View and manage all reservation details in our booking system. Learn more about reservation information, rates, guest details, notes and pricing agreements.

Reservation card overview

Learn how to edit a reservation in our booking system. Easily adjust the reservation period, party, composition, options and surcharges, payments, tasks, and more.

Actions in the reservation card

Learn how to manage guest details within a reservation. View, edit, or unlink the main guest, add fellow guests or overnight guests, and open previous reservations made by the same…

Managing guest information within a reservation

Learn how to easily change the accommodation or location of an existing reservation in our booking system.

Change the accommodation or location of a reservation

Learn how to manually send emails from a reservation and how to use the email history to review sent messages and delivery statuses.

Managing emails in a reservation

Learn how to add notes to a reservation and highlight important notes in the cockpit.

Add notes to a reservation

Learn which types of comments are available within a reservation, where to find them, and how to use them for internal communication and operational processes.

Reservation comments

Learn how to manage payments, refunds, chargebacks, and payment requests within a reservation's transactions.

Managing transactions within a reservation

Learn how to adjust terms of payment and payment installments for a specific reservation when you want to deviate from the standard terms.

Terms of payment within a reservation

Learn how to add overnight guests to a reservation and how options and surcharges for overnight guests are applied.

Add overnight guests to a reservation

View and manage meter readings within a reservation. Learn how to enter meter readings, calculate consumption, and transfer consumption to a surcharge.

Enter meter readings on a reservation

Learn how to process a payment directly from a reservation using a connected payment terminal.

Processing a payment from a reservation

View and manage EasySecure users within a reservation. Learn which information is available, how synchronization works, and how to lock or remove users.

Managing EasySecure users on a reservation

View and manage acces cards within a reservation. Learn how to manage cards, review transactions, and monitor added credits through the CAT tab.

Manage CAT cards within a reservation

Reservation card

Learn how to update or recalculate a reservation using a new reference date to ensure the correct rates and conditions are applied.

Update or recalculate a reservation

Learn how to easily change or assign a rate group to a reservation in our booking system.

Change the rate group for a reservation

Learn how to manually add a discount to a reservation or apply an existing discount code within our booking system.

Adding discounts to a reservation

Learn how to add one-time pricing agreement to a reservation and discover how to configure custom rates, packages, VAT rates, and ledger accounts.

One-time pricing agreement

Learn how to adjust, disable, or manually add options and surcharges within a reservation.

Adjusting options and surcharges within a reservation

Learn how to manually add an option or surcharge to a reservation and discover how to adjust VAT rates and ledger accounts.

Add a manual option or surcharge to a reservation

Learn how to manage, refund, recalculate, or disable a deposit within a reservation.

Managing deposits within a reservation

Prices on reservation

Learn how to cancel a reservation, apply cancellation fees, and retain surcharges when a reservation is cancelled.

Cancel a reservation

Learn how to partially cancel a reservation when guests leave earlier than planned, so the remaining nights become available for new bookings.

Partially cancel a reservation due to early departure

Learn how to add cancellation insurance to a new or existing reservation and how to manually recalculate the premium after changes have been made.

Adding and managing cancellation insurance on a reservation

Learn how to activatie, manage, and connect cancellation insurances with Recreatieverzekeringen.nl within our booking system.

Setting up cancellation insurance

Learn why reservations cannot be deleted from our booking system and discover the recommended approach for reservations that are no longer relevant.

Delete a reservation

Cancellations

Learn how to create an optional reservation in our booking system.

Creating an optional reservation

Learn how to manage optional reservations in our booking system. Discover how to convert a reservation into an option, adjust the expiration date, or later confirm the option as a…

Managing optional reservations

Learn how to convert a reservation into an option or block and when it is useful to use these statuses.

Convert a reservation to an option or block

Creating and managing optional reservations

Learn how to convert reservations into a group reservation, merge reservations, move, split, or cancel units within a group reservation.

Managing group reservations

Learn how group reservations are structured and at which level you can view and manage information: the group reservation or a sub-reservation.

Working with group reservations

Group reservations

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