Recranet

Configure and manage all settings for our booking system.

Settings

Account

Configure cancellation policies for accommodations, packages, seasonal pitches, and annual pitched. Automatically recalculate cancellation fees based on your configured rules.

Setting up cancellation policies

Learn how to activatie, manage, and connect cancellation insurances with Recreatieverzekeringen.nl within our booking system.

Setting up cancellation insurance

Configure how many license plates guests can enter and define the validation rules for license plates during the reservation process.

License plate settings

Learn how to add attachments to reservation confirmations and how to configure them for general reservations, accommodations, annual pitches, seasonal pitches, and packages.

Attachments for reservations

Set up the reservation confirmation, add a signature and standard attachments, and determine which information is displayed on the confirmation.

Reservation confirmation settings

Prevent unwanted gaps in your booking schedule with required consecutive reservations. Learn how the feature works and how to configure the restrictions.

Set up required consecutive reservations

Learn how to automatically confirm reservations in our booking system, either by default for all reservations or individually per accommodation.

Automatically confirm reservations

With revenue-based priority, reservations without a preferred location are automatically assigned based on the expected revenue. By configuring weightings, periods, and accommodations, the distribution of reservations can be optimized.

Revenue-based priority in the reservation planner

Learn how license calculations works, when a location counts toward you license, and how to manage or deactivate locations.

How license calculation works

Cancel your license

Update multiple reservations at once with a batch update. Learn how to easily update reservations, rates, options, tasks and payment terms.

Update data with a batch update

Increase the security of your account with two-factor authentication (2FA). Learn how to set up an authenticator app and create a strong password.

Secure your account with two factor authentication (2FA)

General

Manage your business' information, upload a logo, and choose which bank account is displayed on reservation confirmations in our booking system.

Managing business information

Customize the text used in reservation confirmations, including labels, buttons, links, and footers, to match your organization's communication style.

Customizing text in reservation confirmations

Business units

Learn how to create, edit and delete users in our booking system, and understand the available user roles and permissions.

Creating, editing and deleting users

Users

Accommodation settings

Add a new accommodation to our booking system. Use this checklist to configure all required settings step by step.

Add a new accommodation

Optimize your accommodation content so guests can easily find all the important information and your accommodation performs better in search engines.

Accommodation setup

Set a minimum and maximum stay per period for accommodations in our booking system. Easily apply different stay restrictions for low and high season.

Set the minimum and maximum number of nights per period

Learn how to configure minimum and maximum occupancy for accommodations in our booking system. Set different guest limits for specific periods and display the correct occupancy in the booking engine…

Minimum and maximum occupancy

Learn what each checkbox in the general tab of an accommodation's settings does in our booking system.

Accommodation display settings

Learn how to add attachments, terms, rules, and an options and surcharges disclaimer to an accommodation in our booking system.

Manage accommodation terms and rules

Learn how to manage the address details of an accommodation, including Google Maps settings and how the address is displayed in the booking confirmation.

Manage accommodation address details

Manage multiple accommodations at once using the bulk view. Quickly update accommodation settings and edit properties in bulk.

Manage accommodations using the bulk view

Easily change the order of accommodations for the dashboard, booking engine and the planning board.

Change the order of accommodations

Learn why accommodations and locations cannot be deleted and when you can contact support for assistance.

Delete an accommodation or location

Accommodation

Create and manage accommodation categories to organize your accommodations and help guests find the right accommodation more easily in our booking system.

Accommodation categories

Accommodation category

Set up available periods for your accommodations. Define when guests can stay, when they can book, and which accommodations the availability applies to.

Set up available periods

Available periods

Learn how to create and manage age groups in our booking system. Configure age categories for accurate guest registration, pricing, tourist tax, and discounts.

Age groups

Learn how to exclude an age group from the maximum number of guests in our booking system. Ideal when infants should not count towards an accommodation's maximum occupancy.

Exclude an age group from the maximum number of guests

Party

Easily configure check-in and check-out times for your accommodations. Create multiple time configurations and assign them to specific accommodations in our booking system.

Configure check-in and check-out times

Check-in and check-out times

Learn how to create camping equipment, assign it to accommodations, and use it for bookings and pricing in our booking system.

Camping equipment

Learn how to create a new location, link it to an accommodation, or create multiple locations in bulk in our booking system.

Create a location

Prevent double bookings by linking accommodations that share the same physical location using cluster objects in our booking system.

Rent out an accommodation as a whole or in separate units using cluster objects

Learn how to create and assign location features to one or more locations in our booking system.

Setting up location features

Edit multiple locations at once. Select the desired locations and quickly update their properties in bulk.

Edit locations in bulk

Learn how to change a location to a different accommodation in our booking system while keeping existing reservations accessible and editable on the planning board.

Changing a location to a new accommodation

Learn how to use location features to filter locations on the planning board, in the booking engine, and when moving reservations in our booking system.

Using location features

Locations

Learn how to manage places and place categories in our booking system. Create a logical structure with parent places and improve the search and filtering options in the booking engine…

Manage places and place categories

Place

Learn how to create a Wi-Fi configuration, assign it to locations, and make the Wi-Fi details available to guests in the guest portal.

Set up a wi-fi configuration

Wifi configurations

Display prices and availability in a clear overview within our booking system using the price matrix. Guests can easily compare stay periods and instantly see the total price for each…

Using the price matrix in the search engine

Search engine

Administrative

Connect your bank account to our booking system using Ponto and automatically import incoming bank payments. Follow this step-by-step guide to set up the bank connection.

Set up a bank connection via Ponto

Bank link

Add bank accounts to our booking system for booking confirmations and SEPA exports. Learn how to quickly set up a new bank account.

Add bank accounts

Bank accounts

Create a custom manual payment method in our booking system for payments from external platforms or other manually processed transactions.

Create a custom payment method

Easily transfer a payment from one booking to another using an internal transfer. Learn how to create and use a dedicated payment method.

Process internal transfers

Activate payment providers and payment methods in our booking system. Easily configure online and manual payment methods for your bookings.

Activate payment methods

Payments

Easily configure terms of payment in our booking system. Decide when and what percentage of the booking amount your guests need to pay

Set up terms of payment

Terms of payment

Easily set up a security deposit in our booking system. Define the deposit amount, validity period, and the accommodations it applies to.

Set up a deposit

Deposit

Learn how vouchers work in our booking system and what to consider when issuing a voucher after a booking cancellation.

Voucher information

Set up vouchers in our booking system by creating a voucher surcharge and payment method. Ensure vouchers are processed correctly in your bookings and accounting.

Set up vouchers in your booking system

Easily add attachments to voucher emails and customize the content using available voucher tags in our booking system.

Set up and customize voucher emails

Easily create vouchers in our booking system. Issue a voucher during cancellation, after a booking has been cancelled, or through the voucher report.

Creating vouchers

Use a voucher as a payment method for a booking. Learn how to redeem a voucher and how to handle vouchers with a remaining balance.

Redeem a voucher

Refresh the status of a voucher when an online booking has not been completed, making the voucher available for use again.

Refresh a voucher status

Easily view vouchers through the voucher report or from within a booking. Quickly find voucher details and resend voucher information to your guests.

View vouchers

Vouchers

Packages and discounts

Learn how to duplicate reservations from an annual or seasonal pitch to the next year, either in bulk or individually.

Duplicating annual or seasonal pitch reservations to the next year

Annual and seasonal pitches

Owners

Create a new owner in our booking system, link a user account, and configure the owner's basic details and permissions for the owner portal.

Creating owners

Easily change the owner of a location in our booking system. Follow the steps to create a new owner, archive the current owner, and assign the new owner to an…

Change the owner of a loction

Discover how the Owner Dashboard works and which features are available to property owners. From reservations and owner blocks to owner statements, documents, and occupancy information.

Using the owner dashboard

Give multiple users access to the same owner portal by creating users with the owner role and linking them to the correct owner.

Give multiple users access to an owner portal

Choose which rate groups, options, surcharges, and deposit owners can view and use when making reservations in the owner portal.

Set up options, surcharges and rate groups for the owner portal

Control which information and features are available to owners in the owner portal by assigning the appropriate permissions.

Owner permissions

Owner dashboard

Configure the general settings for the owner statement. Learn what each setting means and how to tailor the statement to your organization.

General settings for the owner statement

Configure owner statements by linking an owner to an accommodation and setting up commission, payout, and calculation settings.

Set up owner statements

Generate and send owner statements, update reservations after changes, and learn how to resolve common differences in statement amounts.

Sending owner statements

Easily export owner statements as a SEPA file and import business transfers directly into your online banking environment. Learn how to configure the required settings and export payments.

Export owner statements as a business SEPA transfer

Learn how the owner's rental amount is calculated and which owner statement settings affect the final amount.

Owner rental amount calculation

Configure which options and surcharges are included on owner statements and determine how they are paid out to property owners.

Set up options and surcharges for owner statements

Learn how to create, manage, and apply recurring service charges to owner statements within our booking system.

Managing recurring service charges

View, filter, edit, and manage all service charges within the service charges overview. Learn how to add one-time service charges and modify or remove existing charges.

Managing the service charges overview

View, filter and manage all sent owner statements. Learn how to archive statements, view sent emails, and generate a SEPA payment file.

Sent owner statements overview

Discover the different administrative methods available for owner statements. Choose the method that best fits your organization and learn how the owner statement is calculated.

Owner statement: administrative methods

Set up the owner settlement using the standard model. Learn how VAT is processed, which settings are required, and how the settlement amount is calculated.

Owner statement: standard model

Set up the owner settlement using the rental in the name of intermediary model. Learn which settings to use and how the settlement is calculated for business and private owners.

Owner statement: rental in the name of intermediary

Set up the owner settlement using the Tour Operator Margin Scheme (TOMS). Learn which settings to use and how the settlement is calculated.

Owner statement: Tour Operator Margin Scheme (TOMS)

Set the owner rental discount as a fixed amount or percentage. Learn how to edit it on a reservation and when it is applied to the owner statement.

Setting the owner rent discount amount

Owner statement

E-mail

Discover which email messages are available in our booking system, when they are sent, and what they are used for.

Overview and purpose of email messages

Email messages

Create an email signature for your business units. Automatically add a standard closing, company logo, and address to outgoing emails.

Setting up an email signature

Email signatures

Surcharges

Set up consumption charges for gas, water or electricity and automatically charge them to reservations.

Set up consumption charges

Options & surcharges

Updates

Coming soon

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