The guest portal allows guests to view their reservation, make payments, add extras, and manage their personal details.
In this article, you'll learn how to access a guest's portal as an organization and how guests can access their own guest portal.
Access as an organization
As an organization, you always have access to a guest's portal.
Open the guest's reservation.
Click the arrow in the top-right corner to open the drop-down menu.
Select Open guest dashboard.
You will now see the guest portal overview page. Here you can view the main details of upcoming reservations and past reservations. Click View or edit to open the full guest portal.
Access as a guest
Once a reservation has been confirmed, the guest receives access to the guest portal. The guest can open the guest portal by clicking the blue button at the bottom of the reservation confirmation email.
Tip: The text displayed on this button can be customized. See our article Customizing text in reservation confirmation to learn how to change it.
Log in to the guest dashboard
When the guest clicks the button in the reservation confirmation email, the option Get access link is displayed.
After requesting the access link, the guest receives an email with the subject 'Access link for your reservation at ...'.
By clicking Go to your personal portal in this email, the guest gains direct access to the guest portal.