Reservation comments

Within a reservation, you can record different types of comments. Comments help you store important information about a reservation and make it visible to colleagues or operational overviews.

All comments can be found in the Notes tab within the reservation.

Comments are also visible in the cockpit on the day of check-in or check-out. This is indicated by a speech bubble icon. Clicking this icon allows you to view the comment directly.

Guest comments can be entered by the guest during the booking process. You can also add or modify these comments manually.

Important: these comments are visible to the guest. Therefore, only use this field for information that may be shared with the guest.

Internal comments can be used to share information about a reservation with colleagues. These comments are only visible to your organization and are not shown to the guest.

This field is intended for internal communication and additional information about the reservation. These comments remain linked to the reservation and can easily be found by staff members.

If you use the breakfast list, you can record a separate comment specifically for this list. For example, this comment can be used for dietary requirements, allergies, or additional orders.

If you use the housekeeping list, you can record a separate comment for housekeeping staff. Examples include special cleaning requests or important information regarding arrival or departure.

Comments specifically about the guest can be entered in the guest card via Guests. This field is primarily intended for recording remarks or notes about a guest. This section can be considered a CRM record for the guest.

You can also add notes to a reservation. Read more about this in our article Add notes to a reservation.