Cancellation insurance offers guests additional protection in case of unexpected cancellations. Once this feature has been activated, guests can purchase cancellation insurance during the booking process, through the guest portal, or via the reception.
In this article, you'll learn how to set up, use, and connect cancellation insurance with Recreatieverzekeringen.nl.
Activating cancellation insurance
Follow the steps below to set up a cancellation insurance:
Go to Settings > Account > General.
Open the General tab.
Click Add cancellation insurance.
The settings panel will open, allowing you to configure the insurance settings.
Explanation of the settings
Setting | Description |
Number of days after reservation date | The number of days after a reservation is made during which a guest can still purchase cancellation insurance. |
Number of days before arrival date | The number of days before arrival until which a guest can purchase cancellation insurance. |
Cancellation insurance | The premium percentage that is calculated based on the rental amount. |
Policy costs | Any administration or policy fees charged by the insurer. |
Insurance tax | The applicable insurance tax percentage. In the Netherlands, this is currently 21%. |
Sending policy terms as an attachment
You can automatically include the insurance policy terms as an attachment in the reservation confirmation when a guest purchases cancellation insurance.
Go to Settings > Account > General.
Open the Reservation confirmation tab.
Upload the attachment containing the policy terms.
After uploading, enable the following options:
'Apply attachment as conditions'.
'Apply attachments as conditions for cancellation insurance'.
The attachment will then automatically be included whenever a guest purchases cancellation insurance.
Connection with Recreatieverzekeringen.nl
Do you work with Recreatieverzekeringen.nl? If so, you can make use of a direct integration.
With this integration, reservation data is automatically sent to Recreatieverzekeringen.nl, eliminating the need for manual reporting.
To activate this integration, please contact support at [email protected].
Once our support team has activated the module, follow these steps:
Enable the integration.
Enter a start date.
From that moment on, reports will be sent automatically.