Terms of payment within a reservation

Within a reservation, you can configure custom payment terms when you want to make different arrangements for a specific guest or reservation.

Normally, our booking system automatically determines which payment terms apply. It does this by checking the general payment terms or any payment terms that have been configured at accommodation level. For more information, see our article Payment terms.

If you would like to deviate from these settings, you can do so directly via the Terms of payment tab within the reservation.

Under the Terms of payment section, you can view the payment terms for this reservation. To override the default payment terms, enable the checkbox 'This reservation has adjusted payment terms'.

You can then adjust the payment terms as required. Among other things, you can:

Note: this change only applies to the current reservation and does not affect the general payment terms or the payment terms configured for accommodations.

Under the other section, you will see all payment installments that have been automatically created based on the configured payment terms.

These installments determine when payments are expected from the guest and are processed automatically within our booking system.

Within the payment installments, you can enable the checkbox 'Do not include this reservation in the expired payments overview'.

This can be useful when you have made alternative payment arrangements with a guest and want to prevent the payment from being marked as overdue or the guest from receiving an incorrect payment request.

Only use this option when you intentionally want to deviate from the standard payment follow-up process.