When a guest submits a reservation request through Traum-Ferienwohnungen, you must review it before it becomes a confirmed reservation. Processing requests carefully helps prevent double bookings and ensures availability remains accurate across all connected booking channels.
Important: A reservation request does not block availability. The requested dates are only blocked after you confirm the request. If you receive multiple requests for the same or overlapping dates, always decide which request to accept before confirming.
Processing Reservation Requests
View incoming requests
New reservation requests appear in your Traum-Ferienwohnungen account.
Note: You may receive multiple requests for the same or overlapping dates. Always check whether the requested period is still available before confirming a reservation request.
Review the request
Open the reservation request to view all booking details. From this screen, you can also communicate directly with the guest if you need additional information.
Confirm or Decline the Request
Click Confirm to accept the reservation request or Decline to reject it. The request only becomes a confirmed reservation after you click Confirm.
What Happens After Confirmation?
Once you confirm the reservation request, the channelmanager automatically imports the reservation into our booking system. The availability for the accommodation is updated immediately, and all connected booking channels are synchronized automatically so the selected dates are shown as unavailable everywhere.
Cancellations
If a reservation is cancelled through Traum-Ferienwohnungen, it is automatically cancelled in our booking system as well. Always cancel reservations through Traum-Ferienwohnungen rather than directly in our booking system. This keeps both systems synchronized and helps prevent availability discrepancies.