Is an accommodation not showing any availability, or is the availability displayed incorrectly? In most cases, this is caused by an incorrect or incomplete configuration. Follow the steps below to identify and resolve the issue.
Accommodation availability is missing or incorrect
Check the location
Click Settings next to the relevant location.
Open the Accommodations tab.
Verify that the location is linked to an accommodation.
Without a linked location, no availability can be displayed.
Check the availability period
Click Edit next to the relevant accommodation.
On the General tab, verify the following settings:
'Stay date from and stay date until'
'Bookable from and bookable until'
Make sure these dates are correct and cover the desired booking period.
Check the minimum booking notice
While reviewing the availability period, also verify that the Minimum advance booking setting is configured correctly.
You can find this option by clicking the clock icon next to the availability period.
Check the minimum stay
Click Settings next to the relevant accommodation.
Verify the configured minimum number of nights.
Also check that the configured periods connect correctly and do not overlap.
Check the arrival and departure days
Verify that the arrival and departure days are configured correctly and that the configured periods do not overlap.
The accommodation is not displayed online
Check the accommodation settings
Click Settings next to the relevant accommodation.
On the General tab, verify that the following options are enabled:
If either option is disabled, the accommodation will not be displayed online.
Check the accommodation category
Click Edit next to the relevant category.
Verify that the linked accommodation category is marked as 'Available online'.
If all settings above are configured correctly and the availability is still incorrect, review any recent changes that may affect availability or contact [email protected] for further investigation.