For most organizations, the default email configuration of our booking system is sufficient. Emails can then be sent using your organization’s email address, for example [email protected].
Depending on the DNS settings of your domain, additional configuration may be required. Correctly configuring your domain helps reduce the risk of outgoing emails being marked as spam.
When is additional domain configuration required?
If your organization’s domain is not configured correctly for sending email, receiving mail servers may consider messages less trustworthy. As a result, emails sent from our booking system may end up in the recipient’s spam folder.
By configuring DKIM for your own domain, outgoing emails are digitally signed using your organization’s domain.
Before you start
To configure DKIM, you need to be able to add or modify DNS records in your domain’s DNS management. If you are not familiar with DNS settings, ask your domain administrator to make these changes for you.
Do we manage your domain? Contact us at [email protected]. We can make the required changes for you.
Configure DKIM for your domain
Follow these steps to configure DKIM:
Send a request to [email protected] and let us know that you would like to configure DKIM for your organization’s domain.
We will generate a DKIM key and send you the required DNS settings. These settings consist of several CNAME records.
Add the provided CNAME records through your domain’s DNS management.
Carefully check that all DNS records have been entered exactly as provided.
Let our support team know once the DNS settings have been added.
We will verify the DNS records and activate DKIM for your domain.
Once DKIM has been activated, emails sent from our booking system will automatically be digitally signed using your domain.
Important to know
A correct DKIM configuration improves the reliability of emails sent from our booking system and reduces the risk of messages being marked as spam.
However, DKIM does not guarantee that an email will never end up in a spam folder. Other factors, such as the content of the email, links, attachments and the settings of the receiving mail server, can also affect email delivery.