Automated email messages allow you to automatically send emails to guests at the right time. You can automatically send existing email messages, such as the arrival email and review invitation. You can also create unlimited custom email messages and configure them to be sent automatically.
For each automated email, you can configure the sending time, payment statuses, accommodations and booking sources it applies to.
Arrival email and review invitation
The arrival email and review invitation are already available as standard email messages in our booking system. You do not need to create these messages yourself.
Via Settings > Email > Automatic emails, you can configure when and under which conditions these emails are automatically sent. The same settings for sending time, payment status, accommodations and sources explained below also apply to these emails.
Custom automated email messages
Want to send your own email message automatically? First, create the message:
Go to Settings > Email > Email messages and open the Custom email messages tab.
Click New custom email message and create the email message as desired.
Save the new email message.
For more information about creating and editing email messages, see the article Managing emails.
Set up an automated email
Click New configuration in the top right.
For the message type, select Custom and choose the custom email message you want to send.
Configure the sending time, payment status, accommodations and booking sources as desired.
Save the configuration.
Sending time
Set when the email should be sent automatically. You can specify how many hours or days before or after the selected moment the email should be sent.
Payment status
Determine which payment statuses the automated email applies to. For example, if you exclude awaiting payment, bookings with this payment status will not receive the email.
Accommodations
Want to send the email only for specific accommodations? Open the Accommodations tab and select 'Exclusively linked to the selected accommodations'. You can then select the accommodations for which the email should be sent.
Sources
Use the Sources tab to determine which booking sources the automated email applies to. Select 'Linked exclusively to the selected sources' and then choose the desired sources.
For example, you can use this setting to prevent a specific automated email from being sent for bookings received through a tour operator.
Important
These settings only apply to automated emails that can be configured via Settings > Email > Automated emails. Automated emails that are sent by the system by default and cannot be configured here are not affected by these settings.