With automated email messages, you can send emails to your guests automatically at the right time. You can use the system's standard email messages or create an unlimited number of your own automated emails.
For each email, you can configure when it is sent, which payment statuses it applies to, and which accommodations it should be used for.
Standard automated email messages
Our booking system includes several standard automated email messages.
Booking confirmation
You can automatically confirm reservations and send a booking confirmation to your guests.
Configure this via: Settings > Account > General > Others tab> 'Confirm reservations automatically'.
Arrival email
Use the arrival email to automatically send guests practical information before their stay.
Go to Settings > Email > Automatic emails to create a new configuration. You can configure:
How many days before arrival the email is sent.
Which payment statuses the email applies to.
Which accommodations the email is used for, this allows you to exclude specific accommodations from receiving an automated email.
Review invitation
After a guest's stay, you can automatically invite them to leave a review.
This is also configured via Settings > Email > Automatic emails, where you can choose exactly when the email should be sent.
Custom automated email messages
You can create an unlimited number of custom email messages that are sent automatically. This allows you to fully tailor your guest communication.
Step 1: Create a custom email message
Go to Settings > Email > Email messages > Custom email messages.
Click New custom email message.
Create your email message as desired.
Save the email message.
Step 2: Create an automated email configuration
Go to Settings > Email > Automatic emails and click New configuration in the top-right corner. Configure the following settings.
Select Modified as the message type. You can then choose the custom email message you created.
Choose when the email should be sent.
Select the payment statuses for which the email should be sent. If you exclude a status, such as Waiting for payment, the email will not be sent for reservations with that status.
On the Accommodations tab, you can exclude specific accommodations. The email will only be sent for reservations that belong to the selected accommodations.
For more information about the content of email messages, see our article Managing email messages.