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Red Cactus (VoIP)

Connect Red Cactus Bubble to our booking system and instantly view the relevant guest and reservation details for incoming and outgoing phone calls.

The integration between Red Cactus Bubble and our booking system allows you to immediately see who is calling. Based on the phone number, the system automatically searches for the guest and displays relevant guest and reservation information in a pop-up.

This means you no longer need to ask for the guest's name first and then manually search for the correct reservation. The relevant information is immediately available, allowing you to assist the guest more quickly.

Red Cactus Bubble can connect almost all telephony providers to our booking system.

Incoming and outgoing calls in Bubble

For incoming and outgoing calls, Bubble searches for the corresponding guest in our booking system based on the phone number.

When the guest is recognized, their next upcoming reservation is displayed in the pop-up.

The example below shows a recognized guest with a reservation:

The example below shows a recognized guest without a reservation. In this case, the Go to reservation button links to the guest profile, where a new reservation can be created:

Call notes

After a phone call, you can add notes. If multiple reservations are found for the same phone number, a window appears where you can select the correct reservation number.

The call notes can then be found on the reservation under Notes.

Installing Red Cactus Bubble

An API user is required to connect Red Cactus Bubble to our booking system. Contact our support team at [email protected] to request one.

The API user is valid for all employees who use Red Cactus and is not linked to an individual person. For call registration, the relevant user in our booking system can be linked per profile or installation.

Customize the pop-up with reservation details

You can customize the Red Cactus Bubble pop-up so that the desired guest and reservation details are displayed immediately.

Configure the buttons in the pop-up

  1. Go to Notifications > Action buttons.

  2. Enable 'Button enabled' and select View Reservation (Recranet) from the dropdown.

  3. Enter Go to reservation under Button text.

Configure the pop-up content

Go to Notifications > Notification title and enter the value below:

$recranet_name $number

Go to Notifications > Notification content and enter the value below:

$recranet_guest_first_name $recranet_guest_surname_prefix $recranet_guest_surname $recranet_guest_locality ($recranet_guest_country)  Reservation: $recranet_number Arrival: $recranet_checkin_formatted Departure: $recranet_checkout_formatted  Accommodation: $recranet_accommodation_title Location: $recranet_accommodation_unit_number

The template can be created using the following variables:

  • recranet_name – Guest name

  • recranet_number – Reservation number

  • recranet_date – Reservation date

  • recranet_checkin – Arrival

  • recranet_checkout – Departure

  • recranet_accommodation_title – Accommodation

  • recranet_accommodation_unit_number – Location

  • recranet_locale – Guest language

  • recranet_guest_first_name – Guest first name

  • recranet_guest_surname – Guest surname

  • recranet_guest_surname_prefix – Guest surname prefix

  • recranet_guest_phone_number – Guest phone number

  • recranet_guest_phone_number_home – Guest home phone number

  • recranet_guest_phone_number_work – Guest work phone number

  • recranet_guest_locality – Guest city

  • recranet_guest_country – Guest country

  • recranet_guest_locale – Guest language

  • recranet_url – Link to the reservation

For general information about the integration, visit the Red Cactus website:
​https://marketplace.redcactus.cloud/nl/product/1/recranet

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