Within our booking system, it is possible to automatically merge duplicate guest profiles. This helps keep your guest database clean and up to date.
How to find the merge feature
Go to Guests.
At the top of the screen, click Merge duplicate guests.
Merge configuration options
Duplicate guests can be identified based on the following criteria:
Guests with the same email address
Guests with the same full name and postal code
Guests with the same address, postal code, and city
Merging duplicate guests
Select the configuration you want to use.
The system will search for duplicate guest profiles based on your selection.
Choose which duplicate profile you want to keep as the primary guest profile.
Select any additional information from the other duplicate profiles that you want to add to the primary profile.
Click Merge.
If additional duplicate profiles are found, you will automatically be taken to the next set of duplicates.