Within our booking system, it is possible to automatically merge duplicate guest profiles. This helps keep your guest database clean and up to date.
You can find this function under Guests in our booking system. At the top of the screen, click Merge duplicate guests.
Merge configuration options
Duplicate guests can be identified based on the following criteria:
Guests with the same email address
Guests with the same full name and postal code
Guests with the same address, postal code, and city
Based on the configuration you select, the system will search for duplicates. You can view the duplicates for each configuration by clicking View groups. An overview of all duplicates within the selected configuration will then be displayed.
In this overview, you can filter by all open, partially skipped, or completely skipped duplicates. You can also search for a specific guest within each overview using the search field.
You can resolve duplicate guests by clicking the Start merging button in the upper-right corner or by clicking Open next to the relevant guest.
You can then choose:
Which of the duplicates you want to keep as the primary guest.
Which other details, if any, you want to add to this primary guest from the other duplicates.
Click Merge to merge the duplicates.
If there are more duplicates, you’ll automatically be taken to the next one.
Want to skip a duplicate guest? Click Skip this group. The duplicate guest will then appear in the overview under the heading Partially skipped or Completely skipped.
