Guest verification allows returning guests to automatically fill in their details when making an online booking.
If a guest has booked with you before, they can request a verification code. After entering the correct code, their known guest details are automatically filled in. This speeds up the booking process and prevents guests from having to enter their details again.
Use guest verification
While entering their guest details during the booking process, returning guests can request a verification code.
The guest clicks Request verification code.
The guest enters the email address that was used for a previous booking.
The guest receives an email containing a verification code.
The guest enters the verification code in the booking process.
If the verification code is correct, the guest's known details are automatically filled in.
Customize the guest verification field
A default guest verification field is available, but you can also create your own version and fully customize its appearance.
Click New guest verification.
Choose where the guest verification should be displayed:
In the accommodation overview.
In the checkout.
Configure the texts on the tab, such as the title, description, button text, and other display texts.
Click Save changes.
The customized guest verification field will then be displayed in the selected location within the booking process.
Customize the guest verification emails
The emails sent during the guest verification process can be fully customized.
Locate one of the following email messages:
Guest verification email (guest found).
Guest verification email (guest not found).
Click the desired language next to the email message to edit its contents.
Make the required changes and click Save changes.
This allows you to fully tailor the verification emails to match your organization's branding and communication style.
