Have you received an email asking you to confirm your email address or other details for a domain name? This may be a legitimate and mandatory verification request. The holder of a domain name must be reachable via a valid email address.
It is important to complete mandatory verification requests within the specified timeframe. If the email address is not verified in time, domains using this address may be temporarily suspended. Your website and email will then stop working, although the domain name itself will remain registered.
In many cases, you can reactivate the domain by verifying the domain holder's email address.
Check your domain name details
Have you received an email from [email protected] asking you to check your domain name details? This message is sent by us.
Check and confirm the details. We will then forward the information to our hosting and domain provider.
Mandatory email verification: these senders are legitimate
Is the sender listed below? If so, the email was sent by us or by our hosting and domain provider and can be trusted.
Sender | Purpose |
Email verification request with the subject ‘Email verification’ | |
Email verification request with the subject ‘Request for e-mail address verification’ | |
Confirmation of changes to an email address with the subject ‘ICANN inter-registrant transfer’ |
Emails sent directly by domain registries
Some registries, the organizations responsible for managing domain extensions, send emails directly to the domain holder. This means these messages are not always sent through our domain provider.
The following senders are legitimate:
Sender | Registry | Extension |
SIDN |
| |
EURid |
| |
DNS Belgium |
| |
nic.at GmbH |
| |
Nominet |
| |
AFNIC |
| |
SWITCH |
| |
DNS-LU (Restena) |
| |
Registro .it |
| |
Red.es |
| |
DNS.pt |
|
Verification requests for .at and .ch domains: action is required
For .at and .ch domains, you may receive verification requests that require you to take action.
nic.at may ask you to confirm your details in an email sent from [email protected]. SWITCH may send an identity verification request from [email protected], with a 30-day deadline.
We do not receive a copy of these requests. If you do not respond in time, the domain name may be revoked without the possibility of recovery or a refund.
Have you received one of these messages? Follow the instructions in the email or contact us if you are unsure.
Email with the subject: ‘ICANN ERRP for the domain …’
If a domain name is about to expire, you will automatically receive a notification from [email protected]. This is also a legitimate sender and is the same party that sends the email verification messages.
These notifications are mandatory. ICANN's Expired Registration Recovery Policy (ERRP) requires the domain holder to receive two reminders before the expiration date and one reminder afterwards. If the domain actually expires, the website and email will stop working. Recovering the domain may also become more expensive after some time, which is why several reminders are sent.
Does your domain renew automatically through us? If so, you do not need to take any action and can consider the reminder a confirmation.
Email with the subject: ‘ICANN inter-registrant transfer’
If you receive an email with this subject, it concerns a change of domain holder, also known as a change of ownership, for a domain such as .com, .net or .org. ICANN requires this change to be approved, which is why both the current and new domain holder receive an email requesting confirmation.
This is therefore a legitimate email. If the change is not approved, the change of ownership will not be completed and the domain will remain registered to the current holder.
Not sure if a verification email is legitimate?
Always check the sender's full email address first and compare it with the addresses listed in this article. If you are still unsure whether a message is legitimate, contact us before clicking any links or providing any information.