With the Trustpilot integration, you can automatically invite guests to leave a verified review after arrival or departure. Our booking system sends the required booking details to Trustpilot using the Automatic Feedback Service (AFS).
Please note: The Trustpilot integration is not enabled by default. Contact [email protected] to have the integration activated.
How does the Trustpilot integration work?
When the integration is active, the following information is sent to Trustpilot: the guest's name, email address, booking number and language.
You can choose whether this happens after arrival or departure. The data is sent to Trustpilot the following day. In Trustpilot, you can then configure how many days later the review invitation should be sent.
Get your AFS email address from Trustpilot
To set up the integration, you first need the unique AFS email address associated with your Trustpilot account. AFS stands for Automatic Feedback Service.
Log in to Trustpilot Business.
Go to Get reviews > Invitation methods.
Select Automatic Feedback Service (AFS).
Under Choose your email style, select the email template you want to use.
Under Timing and delivery, choose when Trustpilot should send the review invitation. The default delay is 7 days.
Find Copy this email address.
Click Copy to copy your unique Trustpilot email address.
Set up Trustpilot in our booking system
Once you have copied the AFS email address, you can configure the Trustpilot integration.
In our booking system, go to Settings > Software > Trustpilot.
Enter the AFS email address you copied from Trustpilot under Trustpilot email address.
Choose when the data should be sent: after arrival or after departure.
Select the 'Active' checkbox.
Click Save.
The integration is now active. The relevant guest data will automatically be sent to Trustpilot on the day after arrival or departure. In Trustpilot, you determine how many days later the review invitation is sent.
For example, if you choose to send the data after departure and set a 7-day delay in Trustpilot, the guest's details are sent to Trustpilot the day after departure. Trustpilot will then send the review invitation according to the configured delay.
Please note: language of the Trustpilot invitation
The guest's language is sent to Trustpilot, but the email invitation is not automatically adapted to the guest's language. The language selected for the invitation template in Trustpilot determines the language of the email.
The Trustpilot review page that the guest opens via the invitation will be displayed in the guest's language.