Do you have a question about our booking system, want to learn more about its features or are you interested in becoming a customer? We're happy to help! There are several ways to get in touch with our team.
Need help with our booking system?
Check our knowledge base first
Do you have a question about how our booking system works? We recommend checking our knowledgee base first. Here you'll find detailed explanations, step-by-step guides and answers to frequently asked questions.
Our knowledge base follows the same structure as our booking system. This makes it easy to navigate to the relevant section and quickly find the information you need. In many cases, you'll be able to find the answer and continue right away!
Contact our support team
Can't find the answer in our knowledge base? You can email our support team at [email protected]. You can contact us by email at any time, including evenings and weekends.
When sending an email, try to describe your question or the issue you're experiencing as clearly as possible. We also recommend including screenshots whenever they help clarify your question or problem. This allows us to better understand the situation and provide faster, more targeted assistance.
Chat directly from the booking system
You can also chat with our support team directly from our booking system.
Click the question mark icon in the top-right corner of the booking system.
Open the help widget to browse knowledge base articles or ask a question through live chat.
Our live chat is available on weekdays from 08:30 to 17:00 (Dutch time).
Prefer to contact us by phone?
Do you have an urgent question, want to speak to another department or simply prefer discussing something over the phone? You can reach us on our main phone number: +31 118 202019.
Our phone lines are open on weekdays from 08:30 to 17:00 (Dutch time). We're happy to assist you or connect you with the right department. Outside these hours, our phone number is available for emergencies only. Please only call outside office hours for urgent issues that cannot wait until the next working day.
Interested in becoming a customer?
Would you like to discover what our booking system can do for your holiday park, campsite or holiday rental business? You can easily schedule a personalised demo through our website at recranet.com. During the demo, we'll show you the features of our booking system and discuss how our solutions can meet the needs of your business.
Do you have any questions before booking a demo? Feel free to give us a call. We're happy to help