The voucher feature in our booking system allows you to issue a voucher to a guest when a booking is cancelled. The voucher can then be used as a payment method for a future booking.
A voucher consists of:
a unique voucher code;
an available balance;
an optional validity period.
Guests can use the voucher to pay for all or part of a new booking.
Guidelines from the Netherlands Authority for Consumers & Markets (ACM)
The Netherlands Authority for Consumers & Markets (ACM) has published guidelines for vouchers issued when a trip, stay, or other service cannot take place.
Some of the key principles include:
consumers are often entitled to a refund;
vouchers must be offered under reasonable conditions;
the validity period should be reasonable;
any remaining balance must be handled in accordance with the applicable regulations.
Always refer to the latest information published by the ACM for the most up-to-date guidelines.
HISWA-RECRON voucher scheme
For businesses in the recreation industry, the HISWA-RECRON Voucher Scheme provides additional guidance. This scheme describes the conditions under which a voucher may be offered when a stay cannot take place due to unavoidable and extraordinary circumstances.
More information can be found in the HISWA-RECRON knowledge base.