Do you work with Qenner and want to use different rates for a specific sales channel than your standard rates? With an automatic rate group, rates are automatically derived from another rate group. This means you only need to make rate changes in one place.
Important: If no rate group is connected to a channel, no rates will be sent to that channel. If you want to send your standard rates to Qenner, you must connect the standard rate group.
Note: Are you using the new rate structure in our booking system? Follow the steps in the article Connect an automatic rate group to Qenner from the rate overview.
Create a manual rate group
Navigate to Settings > Accommodation Settings > Rate Groups.
Click New rate group in the top-right corner.
Enter a description for the rate group. We recommend using the name of the connected channel, such as Allyourz or Airbnb.
Select whether discounts may be applied within this rate group.
Important: Discounts can only be sent to Qenner if they are valid for the selected rate group. Packages cannot be sent to Qenner.
Enable the option Automatically transfer rates from another rate group.
Note: If this option is not available in your account, please contact our support team via [email protected].
Select the rate group from which the rates should be transferred; in most cases this will be the Standard rate group.
Important: Additional rates for specific age groups cannot be transferred to Qenner.
Optionally increase or decrease the rates by a percentage.
Set the rate group to Active.
Open the Accommodations tab and select the accommodations for which you want to use this rate group.
Click Save changes to create the rate group. The rates will automatically be derived from the selected source rate group.
Connect the rate group to Qenner
Navigate to Settings > Channels > Qenner.
Click Connect next to the desired channel.
Select the rate group you created in the Rate group field.
Click Save changes to pass on the rates.
Important: Newly connected or updated rates will not appear on the sales channel immediately. It may take up to 3 hours for new rates to become visible. Qenner synchronizes rates several number of times per day.