Do you work with Qenner and want to use different rates for a specific sales channel than your standard rates? If so, you can create a manual rate group.
With a manual rate group, you manage all rates yourself. This is useful when rates vary significantly between channels or when you want full control over rate adjustments.
Important: If no rate group is connected to a channel, no rates will be sent to that channel. If you want to send your standard rates to Qenner, you must connect the standard rate group.
Note: Are you using the new rate structure in our booking system? Follow the steps in the article Connect an automatic rate group to Qenner from the rate overview.
Create a manual rate group
Navigate to Settings > Accommodation Settings > Rate Groups.
Click New rate group in the top-right corner.
Enter a description for the rate group. We recommend using the name of the connected channel, such as Allyourz or Airbnb.
Select whether discounts may be applied within this rate group.
Important: Discounts can only be sent to Qenner if they are valid for the selected rate group. Packages cannot be sent to Qenner.
Set the rate group to Active.
Open the Accommodations tab and select the accommodations for which you want to use this rate group.
Click Save changes to create the rate group.
Copy rates to the rate group
Navigate to Settings > Accommodation Settings > Rates.
Click Prices next to the relevant accommodation.
Select the rates you want to duplicate and click on Actions.
Important: Additional rates for specific age groups cannot be transferred to Qenner.
In the pop-up window, select the action Duplicate to rate group and choose the rate group you created for the channel.
Optionally increase or decrease the rates by a percentage.
Click To carry out to copy the rates to the rate group.
Important: If you want to adjust rates for the connected Qenner channel, you must make the changes within the connected manual rate group. Changes made to the standard rates are not automatically applied to the manual rate group.
It is also possible to connect an automatically derived rate group to a Qenner channel. For more information, see the article Connect an automatic rate group to Qenner.
Connect the rate group to Qenner
Navigate to Settings > Channels > Qenner.
Click Connect next to the desired channel.
Select the rate group you created in the Rate group field.
Click Save changes to pass on the rates.
Important: Newly connected or updated rates will not appear on the sales channel immediately. It may take up to 3 hours for new rates to become visible. Qenner synchronizes rates several number of times per day.