When you add a new language to our booking system, activating the language is only the first step. You will then need to translate and review the relevant texts, emails, accommodations, and other content.
We also recommend coordinating the new language with your website administrator. If your website is available in multiple languages, the website language is used to direct guests to the booking process in the corresponding language. For example, if a guest books via the English version of your website, the booking process will automatically open in English.
Activate a new language
Open the Languages tab.
Here you can see which languages are currently active for your account.
Add the language you want to use.
Click Save in the top-right corner.
Once activated, the new language is available in our booking system and you can start adding translations.
Add translations
The translation feature works largely the same throughout our booking system. See the article Managing translations for instructions on adding and editing translations.
Then use the checklist below to determine which parts of your account need to be reviewed for the new language.
Checklist: what should you translate?
The content you need to translate depends on how your account is configured and which features you use. We have therefore divided the checklist into three categories.
Click the link for an item to go directly to the relevant page in our booking system. This allows you to quickly check whether it applies to your organization.
1. Translations you should always check
Start with the items below. These are relevant to most organizations and may contain information that guests see or receive during or around the booking process.
Booking confirmation email attachments: check the attachments for each language under the Booking confirmation tab.
Cancellation insurance attachments: check the attachments under the Cancellation insurance tab.
Accommodations: settings per accommodation - check the translatable settings for each accommodation.
Accommodations: content - translate accommodation content such as names and descriptions.
Locations: also check any separate content and names for each location.
Email messages: check the different emails sent to guests during and after the booking process.
Rates: relevant when using rates per period with their own translatable names.
Rate profiles: the name of a rate profile may be displayed on the booking confirmation.
2. Translations depending on the features you use
The items below do not apply to every account. Check them when you use the relevant feature. In many cases, these are mainly names that can be translated.
Announcements: these may be displayed in the search and booking environment.
Interactive map: you can upload a separate version of the interactive map for each active language.
Custom texts: for example, texts added to the booking confirmation through the company settings.
Featured periods: these may be displayed in the search and booking environment.
System texts: check these if you use your own translations or customized system texts.
Accommodation categories: categories can be used as filters in the search and booking environment, among other things.
Accommodation labels: check the translations of the labels you use.
Package groups: relevant when package groups are used for integration with your website.
Guest dashboard modules: check the texts in the modules you use in the guest environment.
Guest verification: relevant when you use guest verification during the booking process.
Option and surcharge categories: these categories may be displayed in the search and booking environment.
3. Internal translations and language settings
The items below are mainly used internally and are not, or not directly, visible to guests. They are particularly relevant when employees, owners, or other users will use our booking system in the new language.
Users: you can also assign the new language to internal users who use our booking system in this language.
Owners: also check existing owners. If their preferred language was not previously available, they may have been set to English, for example. Once the new language has been activated, you can assign it to them.
Rate groups: these are normally only visible internally. However, if a rate group is used as a membership, its name may also be visible to guests. In that case, make sure the name is translated.
Test the new language
Once you have translated all relevant items in the checklist, test the complete guest journey in the new language.
Preferably, start from the corresponding language version of your website and make a test booking. Go through the booking process from start to finish and then check the emails, documents, and any attachments that are sent.
Pay particular attention to any content that is still displayed in another language. This will help you quickly identify any missing translations.