A guest may have paid too much and still need to receive a refund. With the To pay back report, you can quickly see all reservations for which an amount still needs to be refunded.
You can find this report via Reports > Administrative reports > To pay back.
What can you find in this report?
The report shows all reservations where:
the guest has paid too much;
an amount still needs to be refunded;
the refund has not yet been processed.
This allows you to easily check and handle outstanding refunds.
Processing refunds in batches
From this report, you can also process multiple refunds at once using a SEPA file.
You can:
Select the outstanding refunds.
Generate a SEPA file.
Upload the file to your bank to process the refunds in batch.
Important: Always check that the guest’s bank details are correct before processing a refund using a SEPA file. This helps prevent errors and ensures the refund is processed successfully.