The Deposit report gives you an overview of all reservations with an outstanding deposit. In addition, you can use this report to refund deposits for multiple reservations at the same time.
You can find the report via Reports > Administrative reports > Deposit.
What can you find in this report?
The report displays an overview of confirmed reservations for which a deposit can still be refunded. A maximum of 25 reservations are shown at a time.
You can filter the report by period, departure date, payment type on the reservation or specific payment methods
Refundable deposit
The 'Refundable deposit' column shows how much of the paid deposit can still be refunded.
Reservations without a deposit, or with a refundable deposit amount of €0, are not shown in this report. This ensures that you always have an up-to-date overview of outstanding deposit amounts.
Steps to refund a deposit
You can use the report to refund deposits for multiple reservations at once.
Step 1: Select the reservations
Select one or more reservations for which you want to refund the deposit.
You can also use the checkbox at the top of the list to select all reservations shown in the report at once.
Step 2: Click refund deposit
Once you have selected one or more reservations, the Refund deposit button will appear at the bottom of the page.
Click this button to continue.
Step 3: Choose how the deposit will be refunded
In the window that appears, choose how the deposit should be refunded.
You can select:
Refund via online payment
Manual refund
Refund via SEPA export
You can also choose whether to send a refund confirmation or offset the deposit against an outstanding balance.
Important information
Processing refunds
Reservations for which a deposit refund has been requested are processed overnight.
As a result, the refund will not be visible immediately.
Requirements for online refunds
A deposit can only be refunded through an online payment when:
The reservation contains at least one online payment;
The amount being refunded is fully covered by the online payment.
Additional information about these requirements is displayed during the refund process. Make sure to read this information carefully before processing the refund.
Failed refunds
If a refund cannot be processed successfully, the reservation will reappear in the report.
You can then check the Logs tab to see why the refund failed.