The channel manager automatically synchronizes data between our online booking system and your connected sales channels. This keeps availability, rates, and reservations up to date across all connected channels and helps prevent double bookings.
In this article, you'll learn which data is synchronized and what to keep in mind.
Data synchronized to sales channels
The channel manager synchronizes the following information to connected sales channels:
Availability
The current availability of your accommodations is automatically updated across all connected sales channels.
The channel manager takes the configured maximum number of accommodation units that may be offered online into account.
Rates
Rates are automatically synchronized to the connected sales channels. Depending on your configuration, multiple rate plans can also be synchronized.
Arrival and departure restrictions
Valid arrival and departure days are synchronized for each rate, independently of the default arrival and departure settings.
Minimum and maximum length of stay
The minimum and maximum length of stay configured for each rate is synchronized to the connected sales channels.
Advance booking period (if supported)
The minimum number of hours or days between making a reservation and the arrival date is synchronized where supported.
Data imported from sales channels
In addition to synchronizing data to sales channels, the channel manager also imports reservation information.
Depending on the connected sales channel, the following information can be imported:
Reservations
New reservations are automatically created in our booking system.
Options and surcharges
Surcharges are automatically matched to existing options and surcharges in the booking system when possible.
If a surcharge cannot be matched automatically, it is added to the reservation as a manual surcharge.
Channel commission (if supported)
Channel commission can be imported to provide insight into the total costs of a reservation.
Payments (if supported)
Payments received through the sales channel can also be imported and recorded in the reservation.
Cancellations
Reservations created through a sales channel must always be cancelled through that same sales channel. If you cancel a channel reservation only in our booking system, the cancellation is not sent back to the sales channel.
When a reservation is cancelled through the sales channel, the cancellation is automatically synchronized to our booking system. This ensures accurate record keeping and prevents overbookings or miscommunication regarding the availability of accommodations.
Availability
For each accommodation, the channel manager displays two important values:
Available: The current number of available accommodation units.
Max. online: The maximum number of accommodation units that may be offered online.
The channel manager always uses the lowest of these two values as the actual online availability.
For more information about the different status colors, see the article Understanding the status indicators in the channel manager.
Arrival and departure days
By default, every day is available as both an arrival and departure day. If you want to prevent guests from arriving or departing on specific days, you can configure arrival and departure restrictions in the channel manager.
These restrictions can be:
Configured per rate.
Adjusted manually.
Applied to an entire period using a Bulk change. For more information, see the articles Update rates and restrictions using a bulk change and Perform a manual bulk change.
Minimum and maximum length of stay
The minimum and maximum number of nights is left empty by default. This means there are no stay restrictions unless you configure them yourself.
If you want to require a minimum or maximum length of stay, you can configure these restrictions manually or apply them to an entire period using a Bulk change.
For more information, see the articles Update rates and restrictions using a bulk change and Perform a manual bulk change.
Advance booking period
For Booking.com and Airbnb, you can configure how far in advance guests are allowed to make a reservation. This is useful if you want to prevent same-day bookings, for example to allow enough time for cleaning or preparing the accommodation.
Important: This setting is currently only supported for Booking.com and Airbnb. Other sales channels do not support this restriction or require it to be configured directly on the platform.
The Booking.com setting can be managed within our booking system. For detailed instructions, see the article Set the minimum advance booking period for Booking.com.
For Airbnb, this setting is configured within the connection itself. If you would like to enable the advance booking restriction for Airbnb, please contact our support team via [email protected].