The Outstanding payments overview provides insight into all payments that have not yet been fully paid. By using the available filters, you can easily find and follow up on outstanding balances.
This report is useful for administrative checks, monitoring outstanding payments, and sending payment requests to guests.
You can find the overview via Administration > Payments > Outstanding payments.
Managing outstanding payments
Select the desired filters. You can filter by:
Period, reference date, accommodation and accommodation category.
You can also enable the 'Show only expired payments' checkbox. This will display only payments that are past their due date, making it easy to identify guests who are late with their payment.
After applying the filters, an overview is displayed showing all outstanding payments that match the selected criteria.
Would you like to view more information about a reservation? Click the reservation number to open the reservation directly.
Sending a payment request
From the overview, you can send a payment request directly to a guest. Click Send next to the relevant reservation.
The system records when the last payment request was sent and also displays this date in the overview. This helps prevent accidentally sending multiple payment requests to the same guest within a short period of time.
Exporting
Would you like to use the overview outside the system? Use the Export option to create an export of the list.