In our booking system, you can manage all email messages sent to guests. You can edit standard email templates, create custom email templates, translate messages, and manually send emails from a reservation.
You can find all email messages by navigating to Settings > Email > Email messages. Here you will see both the system's standard email messages and your own custom email templates.
Note: Email tags can be used in all email messages. These tags are identified by the formats %term% or {{ term }}. For a complete overview of the available tags and where they can be used, see the Email tags article.
Editing standard email messages
You can customize the content of a standard email for each language.
Click the desired language next to the email message you want to edit.
Edit the subject and message content. The original system email is always displayed on the right as a reference.
Click Save changes when you are finished.
Customizing an email for a specific accommodation
Would you like to use a different version of an email for one specific accommodation?
Select the accommodation at the top of the page.
Click View results.
Select the desired language for the email message.
Edit the content and save your changes.
From that moment on, our booking system will automatically use this version for reservations of that accommodation.
Creating a custom email message
In addition to the standard email messages, you can create your own email templates.
Open the Custom email messages tab.
Click New custom email message.
Enter a name for the template, followed by the subject and message content. You can use email tags to automatically insert information such as the guest's name or reservation details.
Click Save changes.
Translating email messages
All email messages support multiple languages.
You can either select a language directly from the overview page or click Translations within an email message to add additional language versions. The same email tags are supported in every translation.
Sending an email manually
You can also send an email manually from any reservation.
For more information, see the article Managing emails in a reservation.